JumpMart Return Policy
NOTE ** ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS, CLAIM DENIAL, AND/OR ADDITIONAL FEES.
This return policy is applicable to all products with the exception of subscriptions, CD's, digital downloads, DVD's and software. We have a strict no refund policy on subscriptions, CD's, digital downloads, DVD's and software
We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns"; section.
Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Items may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where JumpMart.com has made an error by shipping an incorrect item to the customer. In this case, the purchaser must contact JumpMart.com to obtain a return label. Once item is returned back to the warehouse a correct replacement unit will be shipped out or a refund will be issued for the full amount of the order if the correct unit is unavailable. JumpMart.com must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee. Merchandise must be in an unused condition only.
Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return request has been received by JumpMart.com after 30 days from the original day of the receipt of the merchandise, the request will be denied.
Returns will have the option to be exchanged or refunded back to the original form of payment.. . Refunds may take 3 to 5 business days to post back to the credit card.